ERP and CRM deployments are some of the most disruptive programmes in organisations. It is a fact that most ERP and CRM deployments represent significant challenges to organisational leaders. Modern organisations are very complex with intricate interdependencies across various functions. Often a small change in one of the business units may lead to a significant consequent impact somewhere else. This is a typical butterfly effect situation.
Through experience, we have learnt that ERP and CRM deployments must be looked at holistically.
The main causes of inadequate ERP and CRM deployments are typically poor programme and project sponsorship and ineffective change management. Many deployment partners focus solely on the delivery of the technical aspects of the programme, and often the key stakeholders cannot adopt new system.
We are here to deal with such problems: deliver the benefits and the functionalities. We improve the adoption by delivering not only technical aspects of the new ERP or CRM, but also by providing training, coaching and education, as well as managing organisational structural change.